Returns & Cancellations
How it works
Start a Return
- Go to account.spiritlytrade.com and sign in to your trade account.
- Choose the order and the item(s) you'd like to return, and tell us why.
- Once we approve your request, we will arrange a collection within 10 working days.
Before we collect
Good to Know
- Items must be unopened, with the seal intact, in their original packaging and within date.
- Damaged, faulty or wrong items? Tell us within 5 working days. See Damaged & Wrong Goods.
- Once we receive and inspect your return, we will issue your refund.
- Refunds go to your trade account as a credit note, or back to your card if you paid by card.
Full terms are in our Refund Policy.
