FAQ’s
FAQs
Quick answers to common questions about ordering, delivery, returns and payments.
How do I open a trade account?
Complete our Trade Registration form and a member of our team will be in touch about opening your trade account. Once your account is approved, you can sign in to place orders, view your order history and start returns.
How can I search for a specific wine or spirit on your website?
You can use the search bar at the top of our website to find a specific product by entering keywords such as the product name, brand, or type of wine or spirit. Alternatively, you can browse our categories and filters to narrow down your search.
Can I order by telephone?
Currently, we do not offer telephone ordering. However, our website is user-friendly and secure, allowing you to place your order easily and safely online.
Is there a minimum order?
There is no minimum order requirement at Spiritly. You are welcome to purchase as many or as few items as you wish. However, please note that we may offer special promotions or discounts for bulk orders or purchases above a certain amount.
Are all the products on the website available to buy and in stock?
We strive to maintain accurate stock levels on our website. However, in rare instances, an item may be out of stock or temporarily unavailable. If this occurs, we will notify you and provide an estimated restocking date or suggest a suitable alternative.
Can I be notified if items are out of stock?
Yes, if an item is out of stock, you can click the "Notify Me When Available" button on the product page. You will then receive an email notification when the product becomes available again.
Can I have my order delivered to a different address?
Orders can only be delivered to the addresses registered on your trade account. Delivery addresses are set up when your account is opened, so please include every venue or premises you'd like us to deliver to when you sign up. If you need to add a new address later, please contact us at hello@spiritlytrade.com.
How much does delivery cost?
Delivery is free on all orders over £250. For more details, please see our Delivery Charges page.
How quickly will my order arrive?
Delivery times depend on your location and the chosen shipping method. Generally, orders arrive within 2-7 business days. For more specific delivery timeframes, please refer to our Delivery Charges page.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your order.
Can I return or exchange a product?
Yes. There's no time limit for returning unwanted stock, as long as it's unopened, with the seal intact, in its original packaging and within date. To start a return, sign in at account.spiritlytrade.com. Once we approve your request, we will arrange a collection within 10 working days. Damaged, faulty or incorrect goods must be reported within 5 working days of delivery. See our Returns page for full details.
What payment methods does Spiritly Trade accept?
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. Approved trade customers can also pay by Direct Debit account. All transactions are securely processed to ensure the protection of your information.
Is your site secure?
Yes, Spiritly's website uses industry-standard encryption and security measures to ensure that your personal information and payment details are protected. Our site is secured with SSL technology to provide a safe and secure shopping experience.
Is my privacy secured?
At Spiritly, we take your privacy seriously. We only collect and use your personal information to process and fulfil your orders, provide customer service, and improve your shopping experience. We never share or sell your information to third parties. For more information, please refer to our Privacy Policy.
How do I contact Spiritly Trade's customer service team?
Email us at hello@spiritlytrade.com or call 028 9033 9955. We aim to respond to all enquiries within 24-48 hours.
How do I sign up for the Spiritly Trade newsletter?
To stay updated on our latest products, offers and news, subscribe to our newsletter by entering your email address in the newsletter box at the bottom of our website.
