Order Related Queries

At Spiritly Trade, we are committed to providing an exceptional shopping experience, from product selection to order delivery. We understand that order-related questions may arise, and our dedicated customer service team is always here to help you.

If you have any inquiries about your order, please do not hesitate to reach out to us. Here are some common order-related enquiries that we can assist with:

Change your order: If you need to make changes to your order, such as updating the shipping address, altering the quantity of items, or cancelling an order, our customer service team is ready to help. Orders can be cancelled free of charge before they're dispatched.

Order Tracking: For information on tracking your order or if you are experiencing any issues with the tracking process, our team can provide assistance and updates on the progress of your shipment.

Delivery Delays: In case your order is taking longer than expected to arrive, we can help investigate the reasons for the delay and provide estimated delivery times.

Missing or Incorrect Items: If your order arrives with missing or incorrect items, please tell us within 5 working days of delivery and we'll put it right. See our Damaged & Wrong Goods policy.

Damaged Items: If you receive a damaged item, please report it within 5 working days of delivery with photos, and we'll arrange a replacement, credit or refund.

Returns and Refunds: There's no time limit for returning unwanted stock. Sign in at account.spiritlytrade.com to start a return, or see our Returns page for full details.

To reach out to our customer service team, please fill out the support request form available below or email us at hello@spiritlytrade.com. To help us serve you better, kindly provide your order reference number and any relevant information related to your enquiry.

Your satisfaction is our top priority, and we are always here to support you with any order-related enquiries you may have. Thank you for choosing Spiritly Trade, and happy shopping!